Use this to create a new administrator user with the following commands (changing “” to something of the customer’s choosing): If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window.If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command in.If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.If you see the black screen only after sign-in
If the computer starts successfully, update the driver for the graphic device on your computer. This will activate explorer after a while. In some of the rare cases it may be the login screen where you are stuck with the cursor blinking.ġ) In the black screen click once to activate the screen.Ģ) Tap the CTRL key (it activates the invisible password field) in windows command prompt, type in "sfc /scannow" ,which scans integrity of all protected system files and repairs files with problems when possible. Type in cmd then press enter ,which will bring up the Command Prompt Window.ĥ. In the create new task window, check the box next to the text " create this task with administrative privileges".Ĥ. In task manager, go to file and select run new task.ģ. Open task manager by pressing ctrl, alt, andĭelete at the same time and clicking on it from the given menuĢ. Try to open the Task Manager and run the System File Checker tool to rectify any issue with System File integrity.ġ. Without the correct driver, the hardware or device that you want to use won't work properly.
The issue (black screen) you’re facing could be most likely related to display drivers and could be resolved by updating the drivers. Try unplugging HDMI cables and all TVs or monitors except for your main. You can also check if detaching all other peripheral devices except for keyboard and mouse works out the issue.
This issue could occur due to incompatible, outdated or corrupted device drivers. I would be happy to assist you.įrom the description of the issue, I understand that you are experiencing a black screen with a cursor. Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family.